At Cannavedic, we strive to provide a seamless and transparent shopping experience for all our customers. Please carefully review the following policy for shipping, cancellations, and returns.

Shipping Policy

1. Prescription Requirement for Scheduled E1 Products:

• In compliance with regulatory guidelines, cannabis products classified under Scheduled E1 will be shipped only upon submission of a valid prescription from a licensed medical practitioner.

• Customers must upload their prescription during the checkout process. Orders without a valid prescription will not be processed.

• If you do not have a valid prescription, you can opt for a free consultation with our doctor to obtain one. This ensures you receive professional guidance for your needs. For assistance, contact us at support@cannavedic.in or +91 8917627664.

2. Shipping Timeline:

• Orders are processed within 1-2 business days of receiving the order and any required documentation.

• Delivery timelines vary depending on the destination and shipping method:

• Metro cities: Delivery usually takes 2-3 days.

• Non-metro cities: Delivery typically takes 4-5 days.

• Rural and interior locations: Delivery may take up to 7 days.

3. Shipping Partners:

• We primarily ship via BlueDart to ensure timely and reliable delivery.

• If BlueDart is unavailable at your location, we will opt for Delhivery or SpeedPost as alternative shipping partners.

4. Shipping Charges:

• Prepaid orders: Shipping is free of charge.

• COD orders: A COD fee of 5% is applicable.

If you have any queries regarding shipping, please contact us at support@cannavedic.in or +91 8917627664.

Cancellation Policy

1. Order Cancellation:

• You can cancel your order within 7 days of placing it.

• Cancellation requests can be made through your account or by contacting our customer support team at support@cannavedic.in or +91 8917627664.

2. Cancellation Fees:

• If a free consultation was availed as part of the order, the consultation fee will be deducted from the refund.

• If the product has already been shipped, shipping charges will also be deducted from the refund.

Return Policy

1. Eligibility for Returns:

• You can return your products within 14 days of receiving them if they remain unopened and in their original condition.

• Once we receive the goods, we will inspect them and process your refund.

2. Used Product Returns:

• If you have used the product and are not satisfied with the results, you can return it within 14 days of receiving it.

• Upon return, you may choose one of the following options:

• Refund: A refund will be processed after the product is received and inspected.

• Product Exchange: You can opt for an alternate product by either paying or receiving the difference in price, depending on the selected product.

3. Return Process:

• To initiate a return, please contact our customer support team at support@cannavedic.in or +91 8917627664 with your order details and proof of purchase.

• Approved returns must be shipped back to us using the instructions provided by our team.

4. Refund Timeline:

• Refunds will be processed to the original payment method within 5-7 business days after the returned product is inspected.

For any questions or assistance with returns, feel free to contact us at support@cannavedic.in or +91 8917627664.

Escalation Ladder

If you are unsatisfied with the resolution provided by our support team, you can escalate your concern directly to our founder:

Jajati Mohanty
Email: jajati@cannavedic.in
Phone: +91 7008312011

Contact Us

For any questions, concerns, or assistance, please don’t hesitate to reach out to us:
Customer Support Email: support@cannavedic.in
Customer Support Phone: +91 8917627664

Escalation Email: jajati@cannavedic.in
Escalation Phone: +91 7008312011

Thank you for choosing Cannavedic! Your trust in our natural, holistic products means everything to us.